Frequently Asked Questions (FAQ) in BingX

Jan 16, 2024

Registration

Is the download of the program to a computer or smartphone required?

No, it’s not necessary. Simply complete the form on the company’s website to register and create an individual account.

Why can’t I receive an SMS?

The network congestion of the mobile phone may incur the problem, please try again in 10 minutes.

However, you can try to solve the problem by following the steps below:

1. Please make sure the phone signal is working well. If not, please move to a place where you can receive a good signal on your phone;

2. Turn off the function of the blacklist or other ways to block SMS;

3. Switch your phone to Airplane Mode, reboot your phone and then switch off Airplane Mode.

If none of the provided solutions can solve your problem, please submit a ticket.

Why can’t I receive emails?

If you didn’t receive your email, you can try the following steps:

1. Check whether you can send and receive emails normally in your Email Client;

2. Please make sure your registered email address is correct;

3. Check whether the equipment for receiving emails and the network is functioning;

4. Try looking for your emails in Spam or other folders;

5. Set up the whitelist of addresses.

Login

Why did I receive an Unknown Log In Notification Email？

Unknown Sign-in Notification is a safeguard measure for account security. In order to protect your account security, BingX will send you an [Unknown Sign-in Notification] email when you log in on a new device, in a new location, or from a new IP address.

Please double-check whether the sign-in IP address and location in the [Unknown Sign-in Notification] email is yours:

If yes, please ignore the email.

If not, please reset the login password or disable your account and submit a ticket immediately to avoid unnecessary asset loss.

Why is BingX not working correctly on my mobile browser?

At times, you may experience issues using BingX on a mobile browser such as taking a long time to load, the browser app crashing, or not loading.

Here are some troubleshooting steps that may be helpful for you, depending on the browser you are using:

For Mobile Browsers on iOS (iPhone)

Open your phone Settings
Click on iPhone Storage
Find the relevant browser
Click on Website Data Remove All Website Data
Open the Browser app, head to bingx.com, and try again.

For Mobile Browsers on Android Mobile Devices (Samsung, Huawei, Google Pixel, etc.)

Go to Settings Device Care
Click Optimise now. Once complete, tap Done.

Should the above method fail, please try the following:

Go to Settings Apps
Select the relevant Browser App Storage
Click on Clear Cache
Re-open the Browser, log in and try again.

Why can’t I receive an SMS?

Verification

Why have I been asked to resubmit my selfie for Profile Verification?

If you have received an email from us asking you to re-upload your selfie, this means that unfortunately, the selfie you submitted could not be accepted by our compliance team. You will have received an email from us explaining the specific reason why the selfie was not acceptable.

When submitting your selfie for the profile verification process, it is very important to ensure the following:

The selfie is clear, unblurred, and in colour,
The selfie is not scanned, re-captured, or modified in any way,
There are no third parties visible in your selfie or liveness reel,
Your shoulders are visible in the selfie,
The photo is taken in good lighting and no shadows are present.

Ensuring the above will enable us to process your application faster and smoother.

Can I submit my ID documents/selfie for Profile Verification (KYC) via live chat or email?

Unfortunately, due to compliance and security reasons, we cannot personally upload your profile verification (KYC) documents via live chat or email.

We adhere to high security and compliance practices, so we believe in and encourage our users to submit their applications with minimal involvement by outside parties.

Of course, we can always provide support and suggestions on the process. We have extensive knowledge of what documents are most likely to be accepted and verified with no problem.

What is KYC?

In a nutshell, KYC verification is the authentication of an individual’s identity. For "Know Your Customer/Client," is an abbreviation.

Financial organizations frequently use KYC procedures to confirm that potential clients and customers are actually who they claim to be, as well as to maximize transaction security and compliance.

Nowadays, all of the world’s main cryptocurrency exchanges demand KYC verification. Users cannot access all features and services if this verification is not finished.

Deposit

Summary of Incorrect Deposits

Deposit the wrong cryptos to an address that belongs to BingX:

BingX generally does not provide a token/coin recovery service. However, if you have suffered a significant loss as a result of incorrectly deposited tokens/coins, BingX may, solely at our discretion, assist you in recovering your tokens/coins at a controllable cost.
Please describe your problem in detail by providing your BingX account, token name, deposit address, deposit amount, and the corresponding TxID (essential). Our online support will promptly determine whether it meets the requirements for retrieval or not.
If it is possible to retrieve your currency when trying to retrieve it, the public key and private key of the hot and cold wallet need to be secretly exported and replaced, and several departments will be involved to coordinate. This is a relatively large project, which is expected to take at least 30 working days and even longer. Please wait patiently for our further reply.

Deposit to an incorrect address that does not belong to BingX:

If you have transferred your tokens to an incorrect address that does not belong to BingX, they will not arrive BingX platform. We are sorry that we are unable to provide you with any further assistance due to the anonymity of the blockchain. You are advised to contact the relevant parties ( the owner of the address/ the exchange/platform that the address belongs to).

The deposit Has Not Been Credited Yet

On-chain assets transfers are divided into three segments: Transfer Out Account Confirmation - BlockChain Confirmation - BingX Confirmation.

Segment 1: An asset withdrawal marked as “completed” or “success” in the transfer out exchange system indicates that the transaction was successfully broadcasted to the blockchain network. But it does not mean that the transaction has been credited on the recipient platform.

Segment 2: Wait for the transaction to be fully confirmed by the blockchain network nodes. It might still take some time for that particular transaction to become fully confirmed and credited to the destination exchange.

Segment 3: Only when the amount of blockchain confirmations is sufficient, the corresponding transaction will be credited to the destination account. The amount of required “network confirmations” varies for different blockchains.

Please Note:

1. Due to the possible network congestion of blockchain networks, there might be a significant delay in processing your transaction. You can retrieve the TxID from the transfer out party, and go to etherscan.io/ tronscan.org to check the deposit progress.

2. If the transaction has been fully confirmed by the blockchain but not credited to your BingX account, please provide us with your BingX account, the TxID, and the withdrawal screenshot of the transfer out party. Our customer support team will help to investigate immediately.

How to Exchange Currencies?

Users deposit currencies into BingX. You can convert your assets to other currencies on the Convert page.

You can deposit cryptocurrency into your BingX account. If you would like to convert your digital assets into other currencies, you can do so by going to the converted page.

Open BingX App - My Assets - Convert
Select the currency you hold on the left, and select the currency you want to exchange on the right. Fill in the amount you want to exchange and click Convert.

Exchange rates:

Exchange rates are based on current prices as well as depth and price fluctuations on multiple spot exchanges. A 0.2% fee will be charged for conversion.

Trading

How to Add Margin?

1. To adjust your Margin you can click on the (+) icon next to the number under the Margin roll as shown.

Frequently Asked Questions (FAQ) in BingX

2. A new Margin window will show up, you can now add or remove the Margin as your design then click on the [Confirm] tab.

How to Set a Take Profit or Stop Loss?

1. To Take Profit and Stop Loss, simply click on Add under TP/SL on your Position.

2. A TP/SL window pops up and you can choose the percentage that you want and click on ALL in the amount box on both the Take Profit and Stop Loss sections. Then click on the [Confirm] tab at the bottom.

3. If you want to adjust your position on TP/SL. In the same area that you add TP/SL you added before, click on [Add].

4. The TP/SL Details window will show up and you can easy add, cancel, or edit it as your design. Then click on [Confirm] at the corner of the window.

How to close a Trade?

1. In your position section, look for the [Limit] and [Market] tabs on the right of the column.

2. Click on [Market], choose 100%, and click on [Confirm] at the right bottom corner.

3. After you closed 100%, you will no longer see your position.

Withdrawal

Withdrawal fee

Trading Pairs	Spread Ranges	Withdrawal Fee
1	USDT-ERC21	20 USDT
2	USDT-TRC21	1 USDT
3	USDT-OMNI	28 USDT
4	USDC	20 USDC
5	BTC	0.0005 BTC
6	ETH	0.007 ETH
7	XRP	0.25 XRP

Reminder: In order to ensure the timeliness of withdrawals, a reasonable handling fee will be calculated by the system automatically based on the fluctuation of the gas fee of each token in real time. Thus, the handling fees above are for reference only, and the actual situation shall prevail. In addition, to ensure that users’ withdrawals are not affected by changes of fees, the minimum withdraw amounts will be dynamically adjusted according to the changes in handling fees.

About Withdrawal Limits (Before/After KYC)

a. Unverified users

24-hour withdrawal limit: 50,000 USDT
Cumulative withdrawal limit: 100,000 USDT
Withdrawal limits are subject to both the 24-hour limit and the cumulative limit.

24-hour withdrawal limit: 1,000,000
Cumulative withdrawal limit: unlimited

Instructions for Unreceived Withdrawals

Transferring funds from your BingX account to another exchange or wallet involves three steps: withdrawal request on BingX - blockchain network confirmation - deposit on the corresponding platform.

Step 1: A TxID (Transaction ID) will be generated within 30-60 minutes, indicating that BingX has successfully broadcasted the withdrawal transaction to the respective blockchain.

Step 2: When the TxID is generated, click on "Copy" at the end of the TxID and go to the corresponding Block Explorer to check its transaction status and confirmations on the blockchain.

Step 3: If the blockchain shows that the transaction is not confirmed, please wait for the confirmation process to be completed.If the blockchain shows that the transaction is already confirmed, it means that your funds have been transferred out successfully and we are unable to provide any further assistance on that. You would need to contact the support team of the deposit address for further help.

Note: Due to possible network congestion, there might be a significant delay in processing your transaction. If the TxID has not been generated within 6 hours in your "Assets" - "Fund Account", please contact our 24/7 online support for assistance and provide the following information:

Withdrawal record screenshot of the relevant transaction;

Your BingX account

Note: We will handle your case once we receive your requests. Please make sure you have provided the withdrawal record screenshot so we can assist you in a timely manner.